FAQ for customers
Customer issues
No. There is no minimum. You can make as many orders as you like per day!
There are three ways: using the online form on our website, by phone or Chat.
You only need to book 45 minutes in advance.
The courier will inform you upfront. In addition, the courier will contact you before arriving at the address so you will be able to identify him/her.
How we work
We have tried to answer all your questions about delivering for online stores here.
No, the courier will deliver the goods in the same packaging they were collected in.
Booking and changing an order
Currently Delex is expanding. We will soon give you multiple choices for to choose from for delivery. As off now we will only be able to provide our specific agents.
Yes, as long as this time is sufficient for the courier to get from one address to the other.
On the form, add your collection point separately as a return address.
If you change the order after the courier has set off, you will be charged ₹ 200. You can make changes by calling us, but these changes have to be agreed with the Delex team and courier.
Fulfilling orders
We can always find a courier, the only issue is time. For example, it can sometimes take up to an hour to find a courier if you book a courier on Friday, which is the busiest day of the week.
Our system works on the basis of responses. So far, no couriers have responded to your order. Depending on the day and the route, it can take from one minute to an hour to find a courier.
You will receive a text message or email. The recipient will also receive a text message notifying them that the courier is coming (unless the delivery is a surprise).
Opening Days/Hours
Delex’s services are operational only between Monday to Friday from 10 am to 6 pm.
Delex’s services are closed on public holidays in Mumbai.