Privacy Policy
User Privacy Statement
Delex.Live collects information about you when you use our mobile or desktop websites, (collectively, the “Services”) and through other interactions and communications you have with us.
Scope and Application
This Privacy Statement (“Statement”) applies to persons anywhere in the world who use our website or Services to request, delivery of goods/parcel services (“Users”). This Statement does apply to information we collect from or about couriers who use the Delex.Live platform under license (collectively “Couriers”). If you interact with the Services as both a User and a Courier, the respective privacy statements apply to your different interactions.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
- The location information of the Courier shall be shared with you and Delex.Live at the time when the Courier is providing services of delivery as assigned to him. We do not share location information, with third parties except for the purpose to provide the services, connected to the delivery, to creation of the analyses, reports or other such analytical corroborated information which will assist Delex.Live in improving the service offerings.
The location information so collected shall be stored on our servers otherwise as per the storage policies of Delex.Live. Any anonymized information shall be stored at the Delex.Live’s discretion.
After you have stopped using Website for the delivery services or the Courier has stopped to provide the delivery services to Delex.Live or your contract with Delex.Live has been terminated, уou may write to the Company at [email protected] and request Delex.Live to remove such information. - Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance of delivery of goods, and other related transaction details.
- Usage and Preference Information: We collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
- Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and various, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
- Call and SMS Data: Our Services facilitate communications between Users and Couriers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
- Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services
Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that sites cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Delex.Live wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Delex.Live seeks before you first use the site, and your use of the site constitutes your consent. To learn about the platform-level permissions that the site seeks.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example:
- If you choose to link, create, or log in to your Delex.Live account with a payment provider (e.g., Razorpay) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
- When you request on demand services, our Couriers may provide us with a User rating after providing services to you.
- If you also interact with our Services in another capacity, for instance as a Courier, we may combine or associate that information with information we have collected from you in your capacity as a User
Use of Information
We may use the information we collect about you to:
- Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Couriers, develop safety features, authenticate users, and send product updates and administrative messages;
- Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
- Send or facilitate communications (i) between you and a Courier or (ii) between you and a contact of yours whom you wish to deliver the goods, at your direction in connection with your use of certain features, such as expected date and time of delivery of goods, name and details of courier who will be providing delivery services.
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Delex.Live , where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
- Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your information:
- With Couriers to enable them to provide the Services you request. For example, we share your name, average User rating given by Couriers, and pickup and delivery locations of goods with Couriers;
- With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
- With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
Other Important Sharing
We may share your information:
- With Delex.Live subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Delex.Live or others related;
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
- If we otherwise notify you and you consent to the sharing;
- In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
Social Sharing Features
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement.
Your Choices
Account Information
You may correct your account information at any time by logging into your Delex.Live account. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.
Access Rights
Delex.Live will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
Contact Information
We may also seek permission for our website’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.
Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.
Cookies and Advertising
Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.
Changes to the Statement
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.
Links
The Service may provide, or third parties may provide, links to other Internet sites or resources. Because Delex.Live has no control over such sites and resources, you acknowledge and agree that Delex.Live is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Delex.Live not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods or services available on or through any such site or resource.
Cookie Statement
You (client) have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
d14-Cookies
Cookie Statement (global)
We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, electronic communications, advertisements, and other online services (collectively, the “Services”) for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.
Cookies Overview
Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So cookies served by Delex.Live while you are on https://delex.live/ are first party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit https://delex.live/, and that would be a third party cookie. Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognize your device when you re-open your browser and browse the internet again.
Your Choices
You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the “Help” or “Preferences” menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site for more information.
Types and Purposes of Cookies
The following list sets out the different categories of cookies that our Services use and why we use them. The lists of third party cookie providers are intended merely as illustrative not comprehensive.
- Type of cookie: Authentication Cookies
Purpose: These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can show you the appropriate experience and features such as your account information and to edit your account settings.
Who serves: Delex.Live - Type of cookie: Security and site integrity cookies
Purpose: We use these cookies to support or enable security features to help keep Delex.Live safe and secure. For example, they enable us to remember when you are logged into a secure area of the Services and help protect your account from being accessed by anyone other than you.
Who serves: Delex.Live - Type of cookie: Localization
Purpose: These help Delex.Live provide a localized experience. For example, we may store information in a cookie that is placed on your browser or device so you will see the site in your preferred language.
Who serves: Delex.Live - Type of cookie: Site features and Services
Purpose: These provide functionality that help us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plug-in and other customized content and experiences, such as making suggestions to you and others.
Who serves: Delex.Live ; Facebook; Twitter Google - Type of cookie: Analytics and research
Purpose: These are used to understand, improve, and research products and Services, including when you access the Delex.Live website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.
Who serves: Google; MixPanel; Optimizely - Type of cookie: Advertising
Purpose: Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.
Who serves: Delex.Live; Google; Facebook; AOL; Microsoft; Yahoo; Drawbridge; Indeed; Recruitics; RocketFuel; Simplyhired; Twitter; Ziprecruiter; Mixpanel; HasOffers/Tune; Adjust; AdRoll; Quantcast; Kenshoo
d15-Copyright
Delex.Live Copyright Policy
Notification of Copyright Infringement:
DELEX.LIVE respects the intellectual property rights of others and expects its users to do the same.
It is Delex.Live’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.
In accordance with the Indian copyright act 2012, Delex.Live will respond expeditiously to claims of copyright infringement committed using the Delex.Live website or other online network accessible through a mobile device or other type of device (the “Sites”) that are reported to Delex.Live’s Designated Copyright Agent, identified in the sample notice below.
If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Sites by completing the following Notice of Alleged Infringement and delivering it to Delex.Live’s Designated Copyright Agent. Upon receipt of the Notice as described below, Delex.Live will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Sites.
Notice of Alleged Infringement under Indian copyright act 2012 (“Notice”)
- Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice – you may provide a representative list of the copyrighted works that you claim have been infringed.
- Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site(s) where such material may be found.
- Provide your mailing address, telephone number, and, if available, email address.
- Include both of the following statements in the body of the Notice:
“I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
“I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature.
Deliver this Notice, with all items completed, to Delex.Live’s Designated Copyright Agent