Thank you for choosing Delex.live for your pickup and delivery needs in Mumbai, India. We are committed to providing a seamless and reliable service to ensure your items reach their destination safely and on time. Please read the following policy to understand how shipping and delivery are handled by our team:

1. Service Area:
– We currently operate only within Mumbai.

2. Delivery Timelines:
– Deliveries are scheduled based on the type of service selected:
– Standard Delivery: Within 1 to 2 hours from pickup.
– Express Delivery: Within 15 minutes to 1 hour from pickup (additional charges may apply).

3. Pickup and Drop-off:
– Pickup: Our team will pick up your items from the specified location provided during booking.
– Drop-off: Deliveries will be made to the address specified at the time of booking.

4. Packaging:
It is the responsibility of the customer to ensure that items are appropriately packaged for safe transportation. We do not provide packaging materials unless specified in the service.

5. Delivery Attempts:
– Our delivery team will make reasonable attempts to deliver the items. If unsuccessful, they will contact you to reschedule the delivery. Additional charges may apply for repeated unsuccessful attempts.

6. Delivery Charges:
– Delivery charges are calculated based on the distance and time taken for delivery. These charges will be clearly communicated during the booking process.

8. Delayed Deliveries:
– While we strive to deliver on time, unforeseen circumstances such as traffic, weather conditions, or other factors may cause delays. We appreciate your understanding and patience in such situations.

9. Refunds and Cancellations:
– Refunds are processed according to our refund policy. Cancellations made after pickup may be subject to cancellation fees.

10. Customer Support:
– For any queries or assistance regarding shipping and delivery, please contact our customer support team at [[email protected]].

11. Acceptance of Terms:
– By using our services, you agree to adhere to the terms and conditions outlined in this shipping and delivery policy.